Experience Accelerator

Related insights

Article

Redesigning public-sector customer experiences for equity

January 21, 2021 -

Customer experiences that consider the needs and values of diverse constituents can produce more equitable government services....

Article

Eating out(side): Restaurant dining in the next normal

August 28, 2020 -

Our survey of US consumers suggests that indoor dining in restaurants may not return to precrisis levels for months—or...

McKinsey & Company Included as A Leader in The Forrester Wave

Report

McKinsey & Company Named a Leader in Customer Experience Strategy Consulting Practices report

January 7, 2021 -

McKinsey has been named a Leader in Forrester’s ‘The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020’ report.

Other areas Customer Experience Solutions can help

Experience Essentials

A suite of ready-to-deploy, tech-enabled, and expert-driven customer experience capability-building programs designed to embed best-practice approaches at every level in the organization.

Build the capability of your people to understand the importance—and drivers—of best-in-class customer experience and teach them the tools to design, scale, support, and maintain your CX improvements.