Almost a quarter-century ago, research by John Kotter found that only 30 percent of change management programs succeed. And a...

The Internet of Things has entered customers’ everyday lives around the globe and transformed business models across industries....

Insurance companies have the opportunity to create new sources of revenue by rethinking their traditional roles and adopting...

From a customer’s standpoint, few industries are as ripe for disruption as insurance.

Companies tend to assume that customers, employees, and suppliers always behave rationally.

Blockchain has huge potential to enhance insurers’ business model, but is also being used by digital start-ups to attack...