What will it take for US retailers to succeed post-COVID-19? Three McKinsey partners offer their views.

Everybody needs to rethink both digital and in-store sales. To help retailers prioritize these efforts, we compiled this...

Our research indicates what consumers will continue to value as the coronavirus crisis evolves.

To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities,...

The COVID-19 crisis has led to dramatic shifts in consumer behavior. Retailers will have to work hard to meet ever-evolving customer...

Some apparel, fashion, and luxury companies won’t survive the current crisis; others will emerge better positioned for the future....

Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better...

Many retailers believe—rightly—that format redesign is often too risky, takes too long, and costs too much. There’s...