Mid-cap banks

Bank-wide programs focused on dramatically improving performance, including revenue growth, cost reduction, end-to-end process improvement, and development of a scalable operating model for growth. Typical programs have improved efficiency ratio by seven to 12 percentage points while accelerating growth and improving customer experience.

Independent review of the bank’s strategic positioning, quantification of the sources of competitive advantage, definition of renewed aspiration, identification of key gaps and relevant trends, and structuring of tangible initiatives to meet the aspiration.

Accelerated agile war rooms approach to driving revenue growth, along with a culture change in sales and marketing, focused on commercial relationship manager prospecting, small business growth powered by advanced analytics, and retail digital marketing. 

Development of an end-to-end technology-modernization strategy, which includes options and tradeoffs for the core banking systems, development of target-state IT architecture, cloud strategy and migration paths, data governance, and enterprise-wide agile operating models. 

In-depth assessment, prioritization, build out, and adoption drive of the bank’s digital capabilities, including evaluation of current capabilities against peers, development of the new digital capabilities roadmap, and a build-out of new capabilities co-led by McKinsey’s product managers, technical architects, software developers, and customer experience strategists in an agile format with client teams.

M&A-readiness and post-merger management across dimensions, including strategy, synergistic value capture, operating model, organizational health, master planning, and investor story.

Supported the holistic transformation at a mid-cap bank, achieving more than 25 percent net income growth in a year while boosting organizational health.

Drove a 60 percent digital sales increase for priority products of a mid-cap bank, leveraging agile squads and digital marketing.

Orchestrated the digital transformation of a mid-cap bank, leading to more than a 20-point NPS improvement and more than 90 percent time reduction for several key journeys.

Created an analytics-driven commercial sales war room, resulting in a doubling of sales for a priority small business segment.

Launched a digital- and cloud-first payments business from scratch in fewer than five months.

Crafted a three-year strategy with the executive team, including key segments, geographies, and capabilities to pursue in an integrated road map.