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How new leaders of federal agencies can set up a great front office
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Consciously shaping the relationship between the director and the deputy director is critical for effective governance.
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Seven tips for success for new chiefs of staff at federal government agencies
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Incoming chiefs of staff have a wide array of responsibilities to fulfill and need to define clear objectives for their tenure. These seven tips can help them successfully execute their roles.
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Navigating the first 100 days: Lessons from former US cabinet members
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Five management steps can help new US executive federal appointees ensure a successful first 100 days in office.
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Managing presidential transitions: Eight tips for taking care of the team
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People are your best asset in a transition. Eight best practices can help you to ensure that your team functions at the highest level during the short transition period.
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Managing presidential transitions: Five tips for agency review teams
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Agency review teams are often the largest function of governmental-transition organizations and critical for continuity of government. A few best practices can help maximize their effectiveness.
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Moving teams from campaign to transition: Five things to get right
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How the shift from campaigning to transitioning is managed can set the foundation for an administration.
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Government transitions during crisis: How new leaders can take charge
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Transfers of power are complex—in times of crises, especially so. Here are seven lessons for leaders at all levels of government transitioning into new roles.
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How to lead a successful government transition
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The government transition period between an outgoing and an incoming government leader is a remarkable opportunity to capitalize on the momentum of the election and lay the foundation for success. A six-step approach can set an incoming administration on the right path.
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Tips for new government leaders: Unlocking diversity and inclusion
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The COVID-19 crisis has created barriers to workplace diversity, equity, and inclusion. New government leaders can use proven approaches to address these issues and build the workplace of tomorrow.
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Scaling digital in the public sector: Building blocks for the future
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The upcoming government transition presents public-sector leaders with the opportunity to establish processes for successfully scaling digital technologies.
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Increasing decision-making velocity: Five steps for government leaders
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Government leaders can challenge the norms of how their organizations work and dramatically increase their decision-making speed and agility.
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Building the tech-enabled government of the future—a ‘Day 1’ list of common pitfalls
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If you can recognize and avoid them, you can make your programs more successful—quickly. Start on your very first day.
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Transforming the US government’s approach to hiring digital talent
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Attracting digital talent to government jobs has been a challenge, with consequences felt throughout the COVID-19 crisis. Leaders can rethink their approach to build resilience for future crises.
Article
Rethinking public-sector contract negotiations to secure value for taxpayers
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Key negotiation practices can result in significant cost savings in public-sector procurement.
Blog Post
Fitter, flatter, faster: How unstructuring your organization can unlock massive value
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Organizing for the future requires adopting an operating model that is more dynamic, more flexible, and less structured than most companies use today. Following five steps can help companies unlock value by making their structure more agile.
Article
Elements of a successful government transformation
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Five essential disciplines can more than triple the success rate of public-sector change efforts.
McKinsey Direct
Strengthening data governance in US public health agencies
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US public sector agencies offer valuable lessons on how public health agencies can approach data governance in a holistic way.
Article
Deploying generative AI in US state governments: Pilot, scale, adopt
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States could have much to gain from using generative AI tools in their operations. A low-risk strategy may be to test some applications while preparing a longer-term implementation plan.
Article
Transforming government in a new era
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How engaged public servants, enabled by technology, can deliver better outcomes in a time of disruption.
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The next chapter: Driving technology leadership in the public sector
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Leadership transitions are an opportune time for public-sector CIOs to accelerate technology modernization using our three-vector strategy.
Article
Scaling digital in the public sector: Building blocks for the future
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The upcoming government transition presents public-sector leaders with the opportunity to establish processes for successfully scaling digital technologies.
Article
When governments turn to AI: Algorithms, trade-offs, and trust
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Artificial intelligence can help government agencies solve complex public-sector problems. For those that are new at it, here are five factors that can affect the benefits and risks.
Article
How public-sector tech leaders can speed up the journey to the cloud
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Moving to the cloud is fraught with challenges. By answering five questions up front, public-sector leaders can ease and accelerate the journey.
Article
Automation in government: Harnessing technology to transform customer experience
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Automation can enable governments to provide outstanding levels of customer experience, driven by innovations that are as sensitive to people as they are to technology.
Article
Great expectations: How US government agencies can meet public demand for better service
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Digital self-service and better access to information top the list of what the public most wants to see from government. Our benchmark research indicates steps that agencies can take to deliver.
Article
Customer-centric transformation in government
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Public-sector organizations work best when they design from the perspective of the people they serve, use data well, and adapt quickly to capture productivity benefits.
Article
How US government leaders can deliver a better customer experience
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Government agency services rarely match those of the private sector in satisfying customers. Our benchmark survey results offer insights into how government leaders can improve service delivery.
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Fighting identity theft in benefit claims and payments
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US government agencies are using analytics to mitigate fraud at scale and ensure benefits get into the hands of citizens who need them most.
Article
Rethinking public-sector contract negotiations to secure value for taxpayers
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Key negotiation practices can result in significant cost savings in public-sector procurement.
Article - McKinsey Quarterly
The public sector gets serious about customer experience
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As public expectations rise, government agencies are doubling down on improving service delivery to delight their customers.
Article
Cracking down on government fraud with data analytics
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New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches show how to capture the hundreds of billions of dollars at stake.
Article
How to create win-win public outsourcing contracts
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To structure and manage complex contracts with the private sector, governments must have a range of skills and expertise. Six success factors are critical to these efforts.
Article
Shaping tomorrow’s talent agenda for the public sector
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Vast demographic changes are transforming the world and profoundly affecting how the public sector manages talent. Six priorities can help leaders shape a robust talent framework for the future.
Article
Transforming public sector hiring with data-enabled talent ‘win rooms’
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These talent hubs can expedite and streamline government hiring processes—and they can also close critical labor gaps.
Article
Making government an even better place for women to work
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Women are better represented in the US public and social sectors than in corporations. But these sectors lag behind others in areas that could make it hard to recruit and retain tomorrow’s women leaders.
Report
The skills revolution and the future of learning and earning
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Technology is changing the nature of work. To prepare the workforce of tomorrow and ensure sustainable and inclusive growth, education and vocational training will need to adapt to new ways of working.
Report
Women in the Workplace 2023
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Women are more ambitious than ever, and workplace flexibility is fueling them. Yet despite some hard-fought gains, women’s representation is not keeping pace. That’s according to the latest Women in the Workplace report from McKinsey, in partnership with LeanIn.Org.
Report
A government blueprint to adapt the ecosystem to the future of work
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Digital and artificial intelligence technologies will likely have a substantial economic and social impact. Governments can act now to create shared prosperity and better lives for all citizens.
Article - McKinsey Institute for Black Economic Mobility
The future of work in black America
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Research shows that automation trends may be widening the racial wealth gap. This article reveals possible interventions that may help African American workers prepare for the future.
Report - MGI Research
The future of work in America: People and places, today and tomorrow
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The health of local economies today will affect their ability to adapt and thrive in the automation age.
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