Sectors we serve
Aviation
Provide broad-based support on operational, commercial, and service issues to more than half of the world’s top 25 airlines and many top maintenance and repair organizations, air cargo companies, and travel technology leaders.
Hospitality
Support hotel operators and owners, tour operators, food and beverage companies, resorts, and cruises, working with the largest hotel chains and travel operators in the United States, Europe, and China.
Passenger rail
Help railways create lasting value in a changing mobility market by optimizing routes and timetables, inventing lean maintenance concepts, applying digital workforce management, and transforming operations to gain new levels of customer satisfaction and financial efficiency.
Investors, governments, and technology companies
Support other market makers in the travel sector, advising on issues like private equity, portfolio optimization, tourism policy, economic development, and technology strategy.
Featured experts
Nina Lind
PartnerMunich
Advises airline, travel, and technology companies on growth strategy and commercial topics, including partnership strategies,...
Wouter Maes
PartnerBeijing
Leads McKinsey’s Travel initiatives in Asia and QuantumBlack, an AI company by McKinsey, for Greater China
Jules Seeley
Senior PartnerBoston
Advises travel, transport, logistics, and mobility-technology companies on applying digital and advanced analytics to transform...
Featured insights
Report
The state of tourism and hospitality 2024
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Tourism and hospitality are set to soar, powered by new travelers, destinations, and trends.
Article
Aviation value chain: Strong recovery brings profitability into view
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Our latest analysis of the aviation value chain shows many subsectors performing ahead of 2019 levels.
Article
The evolving role of experiences in travel
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Travelers increasingly plan trips around activities. How can the travel industry make it easier to discover and book the magical...
Article
How the world’s best hotels deliver exceptional customer experience
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Luxury hotels know that the secret to top-tier customer experience is a culture of excellence.
Related practices
Aerospace & Defense
Find out how we help aerospace and defense companies and organizations with challenges ranging from strategy, growth, portfolio optimization, to improve operational performance in product development, supply chain, manufacturing, and services.
McKinsey Digital
We help clients harness the power of data and AI, modernize core technology, build new digital businesses, and fuel growth.
Growth, Marketing & Sales
Learn how we help companies across industries and geographies strengthen their marketing capabilities. We advise them on digital processes, analytics, pricing, channel and sales management, and branding.