What we achieved together
How we did it
Supported the development of a five-year vision for 988 and the community crisis system that serves as a unifying vision for the future around which federal, state, and local systems are evolving
Developed common readiness-assessment tools and built playbooks to help states, tribes, 911, and 988 responders prepare for the transition to 988
Built an interactive calculator with RI International to project state and community resource needs for—and potential savings from—a fully developed crisis-care continuum
Convened stakeholders across the public and private sector to identify pathways to achieving sustainable financing of crisis services
Identified critical next steps to address workforce shortages, support equitable access to care, and improve the crisis-care system with technology-enabled support and tools
Case study
988: Three digits and the nationwide effort to help millions in crisis
Through the Suicide & Crisis Lifeline and other efforts, McKinsey Health Institute is helping develop a community-based approach to crisis care across the United States.
Page content sources include McKinsey and “S.2661 -National Suicide Hotline Designation Act,” congress.gov, October 17, 2022. “988 Suicide & Crisis Lifeline Answered Nearly 5 Million Contacts in its First Year- 2 Million More Than the Previous 12 Months,” Vibrant Emotional Health, July 13, 2023.