Operations
Transforming strategy into lasting success
How we help clients
Capital Excellence
Helping organizations achieve higher and faster returns by deploying best-in-class thinking across the capital projects portfolio and project delivery value chain
Manufacturing & Supply Chain
Creating a lasting impact in global manufacturing and supply-chain operations
Product Development & Procurement
Product and service design and transformation to capture the full value in your portfolio
Service Operations
Transforming customer experience, and enterprise efficiency and effectiveness
Creating value beyond the hype
Let’s deliver on the promise of technology from strategy to scale.
Featured video
For Operations, the time is now
Learn more about our adaptive, evolving approach that sits at the intersection of strategy, technology, and operational capabilities.
Join the conversation with McKinsey Talks Operations
Operations Transformation
Transformations that unlock the full potential of operations are sustained by building institutional capabilities and adding agility.
Environmentally sustainable operations
Environmental sustainability is moving from aspiration to expectation for all stakeholders, from investors to clients, customers, and employees. Read our latest thinking on using environmentally focused operations as a source of competitive advantage.
Collection
Next-generation operational excellence
Uniting organizations around strategy and purpose.
Case Studies
How Lufthansa is using data to reduce costs and improve spend and carbon transparency
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Partnering with SAP, the airline developed a clear view of their data, integrating multiple sources from across their global business network. McKinsey’s Spendscape then provided a full understanding of procurement spend—and insights into Scope 3 emissions.
Solving the digital manufacturing disconnect: A case study
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Scaling digital transformation across factory networks can be fraught with challenges. However, one food-manufacturing company took a pragmatic, network-based approach that successfully helped it scale the right digital solutions across more than 40 plants—quickly. In just 12 months, the business was able to transform 20 factories, increasing efficiencies on production lines and improving the bottom line.
How a manufacturing moonshot was made
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During COVID-19, the global respiratory medical-device pioneer Vyaire faced an extraordinary demand situation. With partnership from Spirit AeroSystems and McKinsey, they reached unprecedented new production heights.
How a global components manufacturer built an ambitious carbon reduction roadmap
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Danfoss is working to decarbonize the supply chain for some of the world’s most emission-heavy sectors with the help of McKinsey.
Featured insights
Survey
Breaking operational barriers to peak productivity
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Our latest research examines how a new take on operational excellence can help rekindle productivity—and reveals five practices that matter in jump-starting performance.
Podcast
Beyond normal: A year in review from McKinsey Talks Operations
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From building robust operational ecosystems to embracing generative AI, top companies are finding new ways to thrive in an environment...
Article
Supercharging product portfolio performance with generative AI
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When generative AI tools do the heavy lifting, companies can optimize their product portfolios faster and more effectively.
Article
Supply chains: Still vulnerable
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When it comes to supply chain resilience, have companies taken their eyes off the ball?
Blog Post
Empowering GBS leaders to turn innovation intentions into successful implementations
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Global business services (GBS) leaders see innovation as a top strategic and operational priority. Now they need better ways...
Blogs and Podcasts
McKinsey Talks Operations
Cutting through the noise to transform strategy into lasting operations success
The Human Factor in Operations
The Human Factor in Operations blog explores the unique input that people can bring and the capability-building programs that can prepare them for success
McKinsey Talks Operations Blog
Join the conversation, with short, sharp insights on all aspects of Operations
Featured capabilities
Innovation & Learning Centers
Our Innovation & Learning Centers are advanced tech-enabled innovation and learning hubs that guide the imagination and realization of an organization’s digital future.
Go & See
The McKinsey Go & See program creates opportunities for organizations considering a large-scale transformation program to learn from peers at other organizations who have undertaken a similar journey. These visits may focus on topics such as embarking on a new digital strategy, agile at scale, data and analytics, and reimagining customer journeys, among others.
McKinsey Inclusive Business Accelerator
McKinsey Inclusive Business Accelerator’s mission is to advance racial equity and economic empowerment of Black communities by providing support to small and medium-sized Black-owned businesses.
Our People
Anna Herlt
Senior PartnerMunich
Advises companies as they seek to optimize the value of their research and development investments, particularly within the automotive...
Axel Karlsson
Senior Partner, and Global Leader, Functional Practices and Growth PlatformsStockholm
Leads our functional practices and growth platforms globally. Helps companies improve performance by drawing on his expertise...
Daniel Swan
Senior PartnerConnecticut – Darien
Co-leads McKinsey’s Operations Practice globally, and helps manufacturing and service companies transform their operations performance...
Joseph Tesvic
Senior PartnerSydney
Leads McKinsey’s Asia-Pacific Operations Practice, working across industries and helping clients achieve results through operational,...
Kimberly Borden
Senior PartnerChicago
Serves clients in the Aerospace & Defense and Automotive & Assembly Practices, focusing on strategy, operations, and transformational...
Kweilin Ellingrud
McKinsey Global Institute Director and Senior PartnerMinneapolis
Leads insights and discussions on the future of work, gender equality, racial equity, and productivity. Serves clients across...
Laurie Lanoue
PartnerMontréal
Leads our Montreal office and advises companies on successfully leading major transformation programs at scale, with a focus...
Dr. Ruth Heuss
Senior PartnerBerlin
Co-leads McKinsey’s Operations Practice globally, and serves companies in the automotive and machinery industries on future mobility,...
Rob Loughlin
PartnerBoston
Serves clients in the consumer-packaged-goods and retail sectors, focusing on strategy, operations, and transformational change...
Rahul Shahani
PartnerNew York
Leads the North American Industry 4.0 service line for manufacturing, including the Innovation & Learning Centers—a global network...
Marie El Hoyek
PartnerLondon
Expert in industrial operations and leads European digital operations efforts in advanced industries, including generative AI,...
Careers
Interested in a career in Operations?
A career within our Operations Practice offers the opportunity to work with the biggest companies in the world, on projects that transform their core business and build resilience for the future. We are continuously seeking the best talent at all levels and for all types of roles, and are particularly keen to talk to experienced professionals looking for their next challenge.
Operations Excellence Program
To build the expertise of our own teams and to better support our clients, we established a competence center: the Operations Excellence Program (OEP), designed to build the expertise of new joiners and those in the early stages of their careers.
#explore McKinsey Operations
The #explore program gives students and professionals across Europe unparalleled access to McKinsey's Operations Practice and the opportunity to build a network of other passionate future leaders in operations.