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Generative AI’s impact across the Operations value chain
Marie El Hoyek, a partner based in London, shares her insights working with large industrials companies in Europe. How can generative AI lead to innovation across the entire operations value chain?
Exploring opportunities to deliver continuous improvement
Industry leaders experience use cases and the impact and value generative AI can unlock at McKinsey’s Innovation and Learning Centers. This risk-free environment encourages exploration of the challenges and opportunities of digital transformation.
Featured insights
Article
From pilot to profit: Scaling gen AI in aftermarket and field services
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Generative AI (gen AI) is transforming aftermarket and field services, offering new ways to boost efficiency and enhance customer experience. Here’s how to make it pay.
Article
Rewiring maintenance with gen AI
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Gen AI could be the right tool for today’s maintenance challenges.
Blog Post
We need to talk . . . about gen AI
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Is gen AI in business operations a marriage of convenience that allows leaders to be part of the latest hot topic, or are there...
Article
Gen AI: A game changer for biopharma operations
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From the shop floor to the supply chain, gen AI can transform how biopharma companies operate. Four use cases show how it can...
Blog Post
Gen AI in customer care: Using contact analytics to drive revenues
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Generative AI is demonstrating enormous potential to drive revenue growth out of the contact center—but must be carefully...
Article
Supercharging product portfolio performance with generative AI
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When generative AI tools do the heavy lifting, companies can optimize their product portfolios faster and more effectively.
Article
Gen AI in corporate functions: Looking beyond efficiency gains
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Generative AI is already adding value for corporate and business functions. Here’s how it could add more.
Article
From promising to productive: Real results from gen AI in services
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Service organizations that are early generative AI adopters are finding that to capture more value, they need to get more disciplined....
Blog Post
AI mastery in customer care: Raising the bar for quality assurance
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The days of manual quality assurance using small call samples may be behind us as generative AI proves its worth at improving...
Blog Post
Using AI to supercharge R&D: Takeaways from the R&D Leaders Forum
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Four key insights about the adoption of AI were shared at McKinsey’s inaugural R&D Leaders Forum. Rewiring the organization...
McKinsey Direct
Gen AI in customer care: Early successes and challenges
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The contact center emerged as an early use case for generative AI—with varied success. Organizations can learn from early...
Blog Post
Gen AI’s productivity promise: Huge potential but most have not yet reached scaled impact
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Generative AI could unleash a new wave of productivity growth in operations, but many companies remain hampered by a lack of...
Blog Post
Harnessing generative AI in manufacturing and supply chains
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Early adopters of generative AI in manufacturing and supply chains have a chance to reap first-mover advantage and provide a...
McKinsey Direct
The robot renaissance: How human-like machines are reshaping business
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The next robot revolution is here, and this one might transform the global economy.
Blog Post
Making the leap with generative AI in procurement
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Generative AI can have a transformative impact across the operations value chain, and CPOs who engage with it can capture early...
Blog Post
2024 tech takeaways for leaders
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In today’s era of ‘permanent upheaval,’ shaping your organization’s future, as well as your own, will...
Article
Adopting AI at speed and scale: The 4IR push to stay competitive
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AI has brought the Fourth Industrial Revolution to an inflection point, and manufacturers must choose a path forward: innovate,...
McKinsey Direct
Generative AI in finance: Finding the way to faster, deeper insights
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Generative AI technologies can automate time-consuming tasks for finance professionals, but can they be trusted to give the right...
Blog Post
Generative AI will first be successfully scaled in business operations
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Companies are eager to test the potential of generative AI, and there is a strong case for starting with operations. Transformation...
Blog Post
How capital project owners can get just-in-time talent for their teams
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Capital projects are set for a dramatic jump in investments over the next few years and project owners can now harness an analytics-based...
Blog Post
Have you fully cracked the efficiency code?
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There may be untapped sources of efficiency and effectiveness behind your organization’s front line. Indirect operations,...
McKinsey Direct
How finance skills are evolving in the era of artificial intelligence
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In a world of advanced automation and AI, people skills are becoming a differentiator for finance professionals.
Podcast
Generative AI in operations: Capturing the value
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Uncover the transformative power of generative AI within the operations value chain—shaping C-suite discussions across...
Blog Post
Why IVR still matters in an AI world
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Want to know the biggest problem with your generative AI-chatbot? Your customers still prefer to call you.
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