C-Insights
Advanced solutions for customer assistance and credit loss mitigation
What we do
Data access
Improve efficiency, reduce errors, and empower teams with standardized and granular data in the right frequency for their needs.
Analysis and reporting
Make faster and better decisions with a curated reporting suite, resulting in higher recovery rates.
Tests and pilots
Increase the flexibility and ease of testing experiments, while improving their efficiency, accuracy, speed, and through an agile, self-serve system.
Advanced analytics
Support strategy and operations with advanced analytics models that help predict portfolio behavior, leveraging a comprehensive machine learning development and deployment environment and white-label models as a starting point.
Examples of our work
Featured Experts
Bruno Batista
PartnerSão Paulo
Leads McKinsey’s Risk & Resilience Practice in Latin America with deep expertise in financial services and risk-management topics...
Elias Goraieb
Senior PartnerSão Paulo
Advises leading Latin American financial institutions on challenges related to strategy, data and advanced analytics, and enterprise...
Alexandre Sawaya
Senior PartnerSão Paulo
Leads the Financial Institutions and Risk & Resilience Practices in Latin America
Featured insights
Article
Holistic customer assistance through digital-first collections
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With families continuing to struggle to make ends meet, lenders that find the right combinations of digital-first customer support will experience the benefits, including longer-term customer loyalty and insurance against being left in the wake of more ambitious peers.
Article
Reimagining customer service to manage delinquencies after COVID-19
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Building the right long-term capabilities to help consumers in financial distress and successfully mitigate and manage delinquencies...
Article
What next for US credit-card debt?
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By taking care of customers, lenders can help reduce the severity of the looming economic crisis and build deeper relationships...
Article
The customer mandate to digitize collections strategies
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Customers told us that more calling won’t improve lenders’ contact and recovery rates. Here’s what they said does work.