Digital Strategy & Transformation

We help healthcare organizations understand the value at stake from digital technologies, prioritize key areas, and create road maps for transforming their organizations.

We help healthcare organizations to boost efficiencies through back-office process redesign and automation as well as to use digital workflows to drive efficiency in clinical operations and caregiver-experience redesign.

We support healthcare organizations to improve member and patient acquisition and retention through sophisticated analytics and personalized engagement and boost brand loyalty through consumer strategies and digitally enabled journeys.

We help healthcare organization to improve healthcare outcomes and value by supporting consumers and providers with digital tools as they make care decisions and manage their chronic conditions.

We help healthcare organizations to develop the technology foundations and capabilities—including agile at scale, DevOps, and modern architecture—to scale and sustain digital transformations.

When a large payer wanted to optimize administrative costs without disrupting business operations and market growth, we conducted a rapid diagnostic to identify digital opportunities across operational areas, redesigned five core journeys, and conducted an agile rollout of a multiyear road map, which led to more than $300 million in administrative-cost savings.

When a large hospital system wanted to create a best-in-class digital experience for patients, we helped them understand the value at stake from digitizing three priority patient journeys. We mapped patient pain points, developed a conceptual digital architecture, and built digital prototypes. This targeted $200M in expected annual revenue growth and $100M+ in administrative and medical annual contribution impact within 3 years.

A regional US payer wanted to use analytics and agile capabilities to improve member support improve quality, cost and access, so we created a predictive model and a personalized intervention and messaging strategy to help members make better healthcare decisions. The rapid diagnostic identified around $45 million in immediate value.