Payers

Helping payers optimize health care delivery and improve corporate results across all capabilities

Examples of our work

Digital transformation

We helped develop a holistic digital strategy, including the analysis and optimization of processes, focused on customer needs, and use of data and analytics. This included digitization of customer journeys and internal processes, which led to an increase in efficiency of up to 30 percent. We helped create a digital ecosystem for partnerships with other global institutions; development and scaling of digital sales models, supported by a large fund for investment in and integration of start-ups; creation of a center of excellence for advanced analytics and implementation of related solutions; and comprehensive integration of digital services and healthcare services.

Closed-file review

We supported a private French health-insurance company in performing a closed-file review in its transformation journey, weaving in analytics as necessary. The result was an automatized process to identify 12 percent more leakages than before and a savings of €20 million annually on cost base.

Omnichannel transformation

A large German health-insurance organization embarked on a digital omnichannel transformation, expanding across all functions over time. We supported the organization in reinventing the way it serves customers and works with multiple providers to deliver superior quality while simultaneously improving efficiency. We worked hand in hand with the organization to shape the overall transformation, comanaging its delivery and building the capabilities it needed to make the change sustainable.

Holistic transformation

A large regional health-insurance organization struggled over years of financial distress. We helped the organization transform its way of working, improve processes, redesign the organizational operating model and train staff on new capabilities. This holistic transformation helped the organization significantly improve its financial situation and realize an impact of more than €200 million in annual savings. We also helped improve the organization’s quality of care by developing innovative care-management concepts for select conditions, such as chronic wounds, heart failure, and renal failure.