How we can help
Develop a gen AI transformation strategy and road map for your organization
Help organizations unlock the potential value of gen AI through in-depth opportunity assessments, immersive workshops, use-case prioritization, and the development of a transformation strategy and road map.
Build and launch gen AI use cases to capture value
Assist building proof-of-concept gen AI tools to solve organizations’ biggest problems and unlock value by rapidly iterating based on user feedback and embedding within day-to-day processes.
Scale gen AI use cases and drive adoption to unlock full potential
Assist scaling adoption and impact by executing an integrated gen AI transformation plan across relevant dimensions, including talent, operating model, technology, data, change management, and risk mitigation.
Case studies
Gen AI strategy
Developed a national gen AI strategy and use case road map for a G-20 country
We crafted a comprehensive national gen AI strategy covering strategic vision and objectives, key design choices, use-case prioritization, and implementation road map to accelerate the capture of gen AI’s full potential value in the country.
Gen AI for customer experience
Proofs of concept for improved customer satisfaction, productivity, and employee experience at a European tax and customs authority
We developed proofs of concept that demonstrated how gen AI can reduce customer service agents’ time spent on phone calls in searching for guidance to pass on to customers.
Gen AI for survey insight generation
Reduced time taken to analyze free-text workforce surveys at a major healthcare system
We developed a gen AI model that extracted common themes among respondents’ unstructured free-text responses and calculated a quantitative theme strength to derive key insights from workforce surveys. The model also identified several themes that were outside the intended scope of the survey.
Featured capabilities
Generative AI
With generative AI, machines can interact with human language in ways that weren’t possible before. This breakthrough will reshape every industry and we are helping our clients experiment, test, and adapt these new technologies quickly
Featured experts
Björn Münstermann
Senior PartnerMunich
Is coleader of McKinsey's global work in insurance operations and technology, leads our public sector work in Germany and Austria...
Gayatri Shenai
Senior PartnerNew York
Uses digital and analytics to help public- and private-sector institutions transform operational performance and improve competitive...
Hrishika Vuppala
Senior PartnerSouthern California
Leader in the global digital and analytics work for our Public Sector and Healthcare clients with a focus on driving innovative...
Natasha Stern
PartnerLondon
Works with clients in the private and public sectors on strategy, performance transformation, and deploying the power of digital...
Sameer Chowdhary
PartnerDallas
Serves healthcare organizations, including payers, integrated-delivery systems, and health systems on topics related to operational...
Thomas Weber
PartnerFrankfurt
Helps public-sector and healthcare organizations on their paths to becoming data-driven and citizen-centric service providers
Featured insights
Article
Unlocking the potential of generative AI: Three key questions for government agencies
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Government organizations may seek to jump on the gen AI bandwagon, but the technology’s complexities could sideline their...
Blog Post
McKinsey and Cohere collaborate to transform clients with enterprise generative AI
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McKinsey is now collaborating with Cohere, a leading developer of enterprise AI platforms and large language models, to bring...
Report
The economic potential of generative AI: The next productivity frontier
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Generative AI is poised to unleash the next wave of productivity. We take a first look at where business value could accrue and...
Blog Post
McKinsey joins corporate affiliate program at Stanford HAI to bring AI and frontier tech to clients
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McKinsey is collaborating with the Stanford Institute for Human-Centered Artificial Intelligence (HAI) to help leaders realize...
Blog Post
McKinsey acquires Iguazio, a leader in AI and machine-learning technology
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The addition of Iguazio’s team and technology will help McKinsey dramatically accelerate and scale AI deployments, driving further...
Article
The potential value of AI—and how governments could look to capture it
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Artificial intelligence could have a significant impact on individuals, businesses, and governments. Here is what countries need...