How We Help Clients

US State & Local Government

We offer the best of McKinsey’s public- and private-sector experience to help our US state and local government clients improve their capacity to deliver positive outcomes for the communities they serve
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How we can help

Cities
Assist local governments with developing strategies and providing support to implement changes that enhance peoples’ lives, including promoting inclusive economic growth, improving the well-being of communities, and driving equitable environmental sustainability.
Digital and Technology
Help government agencies innovate and realize opportunities in cloud, tech transformation and delivery, value assurance, data and analytics, and generative AI.
Economic Development
Assist governments in formulating economic development plans that deliver holistic impact for communities in economic opportunity, municipal productivity, social welfare, and city development.
Education
Help governments improve education and employment outcomes by complementing our hands-on work with original research to better understand challenges faced by education systems and build capabilities to help solve them.
Health and Human Services
Assist state and local governments in improving the quality, access, efficiency, and experience of public health and social services by supporting strategic decision making, analytics, and organizational capability building.
Procurement
Support government clients to optimize procurement impact by developing their processes, workforce capabilities, and decision-making approaches.
Resilience, Crisis, Recovery
Help government leaders develop end-to-end resilience before crises, response during crises, and recovery after, including during global health pandemics and natural disasters.
Service Operations
Collaborate with government agencies to unlock the full potential of their operations by harnessing data, analytics, and AI-powered technologies and equipping them with capabilities and upskilling support.
Sustainability and Climate
Help state and local governments meet their energy transition goals, including reducing emissions, ensuring affordability of energy and materials, providing reliable and secure energy systems, assessing climate risk, and driving climate adaptation.
Talent and Capabilities
Assist government agencies in developing talent-first public service organizations and helping their workforces deliver excellence.
Transformation
Mobilize government organizations to improve mission delivery and organizational health.
Transportation and Transit
Partner with government agencies and other transit organizations to address growing capacity demand and challenges to achieving sustainable operational, capital, and economic impact.
Transitions
Provide non-partisan support for state and local government leaders as they ensure continuity of operations during critical transition periods.

Case studies

Technician works inside machinery
JobsOhio and the long-term, innovative revitalization of a state’s economy
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How did Ohio become a destination for business growth? A new program turned the state’s economy around, with some help from McKinsey.
The mother is on her back looking out the window while holding the baby in her arms. The baby is looking at the camera. Concept of protection. - stock photo
Redesigning care to reward quality at Tennessee’s Medicaid agency
McKinsey helped TennCare, Tennessee’s Medicaid agency, redesign the way providers are reimbursed for care, which helps to improve the quality of care provided in the state.
People standing in queue - stock photo
Tackling unemployment insurance fraud with state agencies
McKinsey supported state unemployment insurance programs facing extraordinary challenges in the COVID-19 era including unprecedented levels of fraudulent claims, delayed payment of legitimate claims, and advanced and adaptive fraud tactics.

Our People

David Nuzum
Senior PartnerNew York
Supports public and private payers as well as healthcare providers in strategy formation, business design, and implementation...
Gayatri Shenai
Senior PartnerNew York
Uses digital and analytics to help public- and private-sector institutions transform operational performance and improve competitive...
Jessica P. Kahn
PartnerWashington DC
Coleader of our US state Medicaid and social services information technology work
Katherine Linzer
PartnerChicago
Serves US states and payers on Medicaid strategy and innovation, with a focus on value-based care, managed-care excellence, special...
Linda Liu
PartnerNew York
Advises public and private organizations on how to prepare for, respond to, and manage crisis situations
Shannon Peloquin
PartnerBay Area
Supports major utilities, transportation, and infrastructure organizations to enhance long-term strategy and investments, operations,...
Tim Ward
Senior PartnerSouthern California
Leads our work with state and local governments globally, bringing the best of our cross-sector expertise in digital, analytics,...
Trey Childress
PartnerMiami
Helps public-sector executives achieve a step-change in performance for their teams and the government operations that they lead...

OPPORTUNITIES

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US STATE & LOCAL GOVERNMENT NEWSLETTER

Monthly newsletter aimed at exchanging insights, inspiration, and ideas to help leaders elevate their agency performance and improve people’s experience.
June 2024
Productivity edition: Government productivity development
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August 2024
CX edition: How can governments deliver an exceptional experience?
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October 2024
Procurement edition: How can governments optimize contracts to unlock performance?
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November 2024
Disaster relief edition: Increasing resilience for natural disasters
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Featured insights

A glass brain with an energetic array of crystal orbs and rays radiating from it.
Article
Deploying generative AI in US state governments: Pilot, scale, adopt
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States could have much to gain from using generative AI tools in their operations. A low-risk strategy may be to test some applications while preparing a longer-term implementation plan.
Man standing next to house outline on sidewalk - stock photo
Article
Government productivity: Practical methods to deliver more with less
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Governments can employ seven levers to improve productivity throughout their operations.
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Article
Great expectations: How US government agencies can meet public demand for better service
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Digital self-service and better access to information top the list of what the public most wants to see from government. Our benchmark research indicates steps that agencies can take to deliver.
Two men and a woman sitting on the staircase landing engaged in a discussion
Report
Bridging the talent gap in state government postpandemic
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Facing critical staff shortages, state Chief Administrative Officers are moving forward with newly invigorated strategies for attracting and retaining workers.

Related Areas of expertise

Government Transitions
US State Government Transitions
Our Government Transitions offers a comprehensive set of resources to support state and local government leaders. 
US State Government Transitions
US Federal Government Transitions
We have supported dozens of federal transitions, and over the last 70 years have gathered insights to help federal leaders set up an effective government, tackle their highest priorities, and improve the lives of their constituents.
Our COVID-19 work in the United States
Our COVID-19 Work in the United States
 
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