Operations

We worked with a retailer to help lower its store-cleaning costs through an augmented procurement tool kit, a robust assortment of benchmarking and pricing tools, and deep category expertise. This resulted in a 25 percent cost reduction, improved cleaning standards and frontline operations, accelerated business strategy implementation, and fewer customer complaints.

We worked with a national retailer—with more than 5,000 stores challenged by poor merchandise availability—to help with the resulting loss in sales, high supply-chain costs, excess inventory, and significant number of write-offs. By applying advanced demand planning and inventory analytics, we reallocated stock to high-demand stores and set up sustainable targets while monitoring progress over time. This led to $1 billion in inventory savings, a more than 3 percent increase in sales, improved customer-service levels from 96 to 98 percent, and a 20 percent overall reduction on end-to-end supply-chain costs.

We helped design a new operating model for a major multinational retailer experiencing years of stagnating sales and poor customer satisfaction. With a sales-growth target of 20 percent, we implemented new management, workforce, stockroom, fitting-room, and checkout processes across the store and achieved our desired target.

We helped an iconic fast-growing consumer brand transform into an omnichannel operator with world class direct to customer capabilities. We took a holistic definition of future consumer requirements and future supply chain strategy to design the omnichannel warehouse solution. This enables revenue growth to double, improve speed to market, with next day and same day capabilities at the same time as reducing the cost per unit in the warehouse.