Insurance

We build enduring value by identifying future growth opportunities across lines of business, market segments, and geographies.

We unlock an organization’s full potential, achieving a competitive advantage by leveraging new technologies reimagining every facet of operations.

We improve performance through digital innovation in products, services, processes, and business models.

A large European insurer sought to strengthen its market position by developing the ability to respond to conditions faster and in a more dynamic way. We supported an enterprise-wide agile transformation that included setting a target and vision, leading an end-to-end pilot, and scaling impact across the entire organization, including the introduction of a new IT organization. Management layers were reduced from seven to three, and average product time to market decreased from six months to six weeks.

A leading Asian insurer wanted to expand beyond its core product offering to become the dominant financial-services company in the region. We developed a growth strategy driven by diversification and M&A, and designed an integrated organizational structure to improve efficiencies, reduce costs, and improve cross-selling capabilities. The insurer created an ecosystem that spans seven business categories and serves more than 350 million customers.

A leading North American insurer was looking to differentiate its digital capabilities from those of competitors. We partnered with the insurer to develop an end-to-end digital strategy specific to each business unit and prioritized capabilities that would generate outsized bottom-line value and establish the insurer a digital leader in several critical areas. The execution achieved quick wins, long-term ROI, and sustainable digital capabilities across the organization.

A national multiline-US insurer wanted to improve its midmarket profitability. We performed a detailed diagnostic to understand the root causes of underwriting performance and designed an integrated set of initiatives that included improved analytics, frontline routines, tooling, and underwriter guidance. The program significantly reduced variability among underwriters in risk selection and pricing decision.

A large Asian insurer needed to turn around a declining agency force and improve both capacity and productivity in a highly competitive market. We supported the client on a multiyear program that consisted of bettering core operations, developing digital tools and analytics models across the agency value chain, and rolling out a company-wide effort. The program set the agency force on a growth trajectory and achieved sustainable productivity improvements.

A leading global insurer sought to fundamentally reimagine the claims function in a competitive European market. We supported the design and delivery of a program encompassing more than 20 use cases that provided intelligent decision augmentation across the claims value chain. Working closely with the client, we established a new analytics capabilities consisting of data scientists, data engineers, business translators, and user interface (UI) developers; built a series of reusable data assets by consolidating internal and external data; and established additional safeguards around the deployment of AI-related risk and fairness standards.