Helping healthcare organizations to strategically employ digital and analytics to transform their businesses and dramatically improve performance
The rise of big data and digital capabilities is changing the way healthcare payers and providers operate. We draw on an unrivaled mix of healthcare expertise and experience leading end-to-end delivery of digital transformations to help healthcare organizations improve healthcare cost, quality, and access from digital and analytics.
What we do
Digital strategy
We help healthcare organizations understand the value at stake from digital technologies, prioritize key areas, and create road maps for transforming their organizations.
Cost and performance enhancement
We help healthcare organizations to boost efficiencies through back-office process redesign and automation as well as to use digital workflows to drive efficiency in clinical operations and caregiver-experience redesign.
Digitally enabled growth
We support healthcare organizations to improve member and patient acquisition and retention through sophisticated analytics and personalized engagement and boost brand loyalty through consumer strategies and digitally enabled journeys.
Digital healthcare cost, quality, and access
We help healthcare organization to improve healthcare outcomes and value by supporting consumers and providers with digital tools as they make care decisions and manage their chronic conditions.
Core technology
We help healthcare organizations to develop the technology foundations and capabilities—including agile at scale, DevOps, and modern architecture—to scale and sustain digital transformations.
Featured capabilities
We invest in pioneering research and assets that enable digital transformations and capability building.
Journey diagnostics: Our proprietary benchmarks and diagnostics enable rapid digital-opportunity sizing.
Consumer insights: Our proprietary research provides insights into healthcare consumer demographics, decision making, and experience across the US population.
Consumer engagement platform: Our consumer engagement platform enables healthcare organizations to personalize their interactions with consumers through targeting analytics, digital tools, and test-and-learn capabilities.
Digital journey design and prototypes: Our designers and developers help healthcare organizations reimagine healthcare journeys and develop rapid prototypes for testing.
Digital Academy: Our Digital Academy helps organizations build the capabilities needed to realize their digital aspirations.
Examples of our work
Payer digital transformation
When a large payer wanted to optimize administrative costs without disrupting business operations and market growth, we conducted a rapid diagnostic to identify digital opportunities across operational areas, redesigned five core journeys, and conducted an agile rollout of a multiyear road map, which led to more than $300 million in administrative-cost savings.
Digital capability building for a hospital system
When a large hospital system wanted to create a best-in-class digital experience for patients, we helped them understand the value at stake from digitizing three priority patient journeys. We mapped patient pain points, developed a conceptual digital architecture, and built digital prototypes. This targeted $200M in expected annual revenue growth and $100M+ in administrative and medical annual contribution impact within 3 years.
Personalized digital member support
A regional US payer wanted to use analytics and agile capabilities to improve member support improve quality, cost and access, so we created a predictive model and a personalized intervention and messaging strategy to help members make better healthcare decisions. The rapid diagnostic identified around $45 million in immediate value.
Featured insights
Article
Generative AI in healthcare: Current trends and future outlook
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The healthcare sector has been integrating generative AI to enhance operations and engage stakeholders, with many advancing to full-scale implementation.
Article
Rewiring healthcare payers: A guide to digital and AI transformation
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Although payers have been comparatively slow to adopt digital and AI tools for some valid reasons, healthcare payer digital transformation...
Article
Reimagining healthcare industry service operations in the age of AI
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Healthcare payers, care delivery organizations, and governments have many opportunities to improve consumer experiences and bolster...
Article
Digital transformation: Health systems’ investment priorities
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Health system executives globally view digital and AI transformation as crucial to overcome many challenges, a new survey reveals,...
Featured experts
Jenny Cordina
PartnerDetroit
Global leader of McKinsey’s healthcare consumer work; counsels healthcare institutions on growth, consumerism, and performance...
Basel Kayyali
Senior PartnerNew Jersey
Assists healthcare, high-tech, and telecommunications companies with digital and analytics transformations targeted at their...
Florian Niedermann
Senior PartnerStuttgart
Leads our work in the Healthcare Practice in Europe through his expertise in technology and processes in the health and insurance...