Integrate structure, process, and people for holistic impact
What we do
We approach operating model design holistically, with strategy at the center:
Create the structure to enable the strategy
Establish effective structures, governance, and roles guided by a set of design principles aligned with the strategic priorities of the business.
Build processes that unlock performance
Codify performance management goals with rigor and instill efficient decision making; ensure systems and technology enable—rather than constrain—success.
Empower people to do their best work
Support informal networks and foster a culture of continuous improvement; ensure the right talent and skills thrive within a workforce prepared for the future.
Examples of our work
Reorganizing for sales growth
For a power retailer seeking major revenue growth, a new organizational design supported by strategy transformed the sales model, eliminating non-value-added activities and strengthening top management’s role as “super coaches” to the sales team. Profits grew by 25 percent in a year.
Reducing complexity to better serve the customer
A global consumer goods manufacturer eliminated complexity in several regions and functions, halving the time required to make decisions in critical processes. This helped the company bring products to market faster in response to changing customer needs.
Remaking operations for efficiency and savings
At a global consumer goods company, a new CEO reduced the corporate center by 50 percent, redesigned key human resources and finance processes for efficiency, and consolidated fragmented supply chain functions. Savings totaled $500 million over three years.
Featured experts

Aaron De Smet
Senior PartnerNew Jersey
Delivers growth, innovation, and organizational agility and is an expert on culture change, leadership development, team effectiveness,...

Gregor Jost
PartnerJohannesburg
Brings passion and analytical rigor to transformational organization-redesign efforts, fostering stronger business performance,...

J.R. Maxwell
PartnerWashington DC
Guides organizations in the private, public, and social sectors as they put more effective operating models in place and transform...
Featured insights
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Returning to the office? Focus more on practices and less on the policy
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The working model is far less important than the work environment leaders create. Five core practices can help organizations implement a policy that best fits their culture.
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Today’s industrial revolution calls for an organization to match
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Operations technologies are here. Productivity gains are not. Why? It’s increasingly clear that to transform industrial...
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Organizational health is (still) the key to long-term performance
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McKinsey’s latest findings on organizational health demonstrate that it remains the best predictor of value creation and...
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America 2021: Making change happen, against the odds
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To America’s leaders, innovators, and changemakers: knowing how to effect change is just as important as knowing what to change....
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Organizing for the future: Nine keys to becoming a future-ready company
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To better organize for a postpandemic future, leaders should embrace nine imperatives that collectively explain “who...
Article - McKinsey Quarterly
How COVID-19 is redefining the next-normal operating model
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With everything disrupted, going back to the same old thing is a losing strategy. The strongest companies are reinventing themselves...
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Consumer organization and operating models for the next normal
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Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can...
Article - McKinsey Quarterly
The helix organization
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Separating people-leadership tasks from day-to-day business leadership can help organizations strike a better balance between...
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Bridging the gap between a company’s strategy and operating model
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Four questions can help a company translate business goals into operating-model design.