Corporate Transformation

A US utility facing cost, regulatory, and safety pressures sought to reduce its costs by 35 percent, increase unit volumes by 20–40 percent, and save over $1.5 billion. With our help, it achieved its goals within a year by redesigning its organization, improving safety and reliability, and capturing savings from lean processes.

A company generating more than half its power from traditional sources decided to make a radical shift in its fuel mix. Within 9 months, it had completed more than 700 initiatives, captured over $250 million in recurring savings, and freed up another $250 million for investment in new renewable sources.

After market liberalization, an incumbent power utility struggled to retain share, manage price pressures, and maintain profitability. Through a customer-centered effort, we helped it improve customer acquisition and retention, increase customer satisfaction, take out millions in costs, and return to profitability.